Facility & Property Management in Germany
Our customer was looking for ways to make their operations more efficient and, in particular, to increase working time utilization.
Greenplan reduced average travel times and distances for the maintenance staff allowing them to process more orders every day and thus benefiting the customer's bottom line.
Driving time was significantly reduced and actual service time increased to >80% of total work time
Automated dispatch planning is freeing up resources for other, more value-adding tasks
Increased order fulfillment
Approximately 60% rise from three to five orders per technician per day
Greenplan supports anticipatory planning, i.e. advancing maintenance orders with low service levels in case workload allows it
Lower costs and less penalties
Reduced driving distance leads to decreased costs. At the same time, higher order fulfillment means less penalties caused by delays
Compliance with work time regulations
Through careful definition of the planning parameters, compliance with the maximum working time (on average) can be maintained
home-based and delivering up to 3 service orders per day on average
locations are supported
ranging from small unmanned technical units to large facilities with various installations
providing maintenance and repair of real estate & related equipment
planning service schedules for technicians locally in 10 separate districts
No automated & systematic route planning
Today’s setup is decentralized and local dispatchers assign orders to service technicians, who then optimize their schedule based on their own experience. This is not only non-transparent but also inefficient
Large dispatcher workforce
Orders are manually selected by dispatchers in the enterprise resource planning (ERP) system and assigned to technicians, a workload-intensive process that requires a large team considering the amount or orders to be planned
Delayed fulfilment by not considering priorities in planning
Dispatchers are merely considering the different service levels when assigning orders, it is mainly up to the technician to plan his daily schedule based on assigned orders
Inefficient worktime usage
Feedback from Operations manager shows, that driving times are too long and therefore work time is utilized ineffectively and non-productive
Unnecessary costs due to outsourcing
As a result of the ineffective planning, technicians fulfill less than 3 orders per day on average. In order to serve all orders in the given service level, external providers need to be engaged to fill the gap
Aggressive growth plans
Number of locations will continue to increase in 2020+, i.e. >30% increase in locations. To avoid scaling up workforce in a similar way, a sophisticated and automated solution is needed
What is Greenplan?
Learn more about our product.
Our team will be happy to answer any questions.